UPON HORN ARRIVAL: For your protection and ours we ask that when you receive your horn please video tape opening the shipping box and opening the horn case for the first time. Please do not pause the video at any time. This video is not for social media release. If there is damage we need to have the best proof possible of damage. If a video is not made we cannot guarantee that we can get the insurance money from the shipping company. Thank you for your attention and understanding to this matter.
PERONSAL HORN PICK UP: If you do not wish to have your horn shipped you come to our shop to pick it up.
We will not repair a Lukas Horn based on any repair shop assessment. We must assess any damage personally at our shop. Shipping back to our shop will be paid for the customer.
There are no returns or trials on custom horns.
Horn orders (including Yamaha conversions) are not confirmed until a deposit is received. If order is canceled within one week of deposit the entire deposit will be refunded. After one week 50% of deposit will be refunded.